We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Certain items including bathroom safety equipment, commodes, seat risers may not be eligible for return. If these items are defective upon delivery they can be refunded.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If possible please take photos of the damage before the item is opened.
Exceptions / non-returnable items
Certain types of items cannot be returned including but not limited to Bathroom Safety Equipment, Commodes, and Toilet Seat Risers. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
30-Day Mask Guarantee
Most CPAP mask manufacturers issue a 30-day fit guarantee. If you decide you are unsatisfied with your cpap mask for any reason within this period, please contact us for a return authorization. We will gladly exchange or refund you for your purchase.